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*Related methods*: 9 Dimensions Framework, Ax4 Model, Bringing the Outside In, [POSTA](, [AEIOU]( "POEMS" is a mnemonic name for an observation framework, reminding researchers to pay attention to specific pieces of information. Each of these categories of information are represented by a letter: People, Objects, Environments, Messages, Services. Researchers then organize their observations under each of the appropriate headings. P - People O - Objects E - Environments M - Messages S - Services
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